First of all, if you would like to refund or return for any reasons, please contact Tom Pham Designs support at firstname.lastname@example.org.
Customers have 30 days from the day they received their item to request a replacement, refunds policy or returns. Shipping and handling fees are not refundable in any cases.
Tom Pham Designs Team works hard to ensure that all our products are printed to high-quality standards & shipped on time and accurately.
ORDER MODIFICATIONS OR CANCELLATION?
You cannot modify or cancel your order on your end. After your order has been placed, you have 5 hours to contact us and request order modifications (such as a size/color change) or cancellation. After 5 hours, your order will have been put into production and can no longer be modified, except for your shipping address.
We can still correct/modify your shipping address before we finish printing the product and ship it out (this process takes an average of 3-5 days). Therefore, please contact us as soon as possible.
We guarantee to issue you a refund or a free replacement in the following situations:
The design was poorly printed. You received a different size from what you ordered. You received a different product from what you ordered. Products missing or damaged.
Please contact us with your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item.
ORDER NOT DELIVERED?
If your item has not arrived within 30 days after having ordered, please contact us for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)
CAN I EXCHANGE FOR SWITCHING SIZE/COLOR OF THE PRODUCT?
A: We offer exchange 1 size smaller or bigger than the original size on the order size. In this case, shipping and handling fee is $10 for t-shirts and $15 for the others.
We do not offer return for any product except CUSTOM PRODUCTS (CLOTHING, MUG, HAT). If you are not satisfied with your purchase, please contact Tom Pham Designs support at email@example.com. We’ll make it right.
WHEN CAN I REQUEST A REPLACEMENT ITEM?
A: Each product has to be inspected carefully before delivered. But mistakes are inevitable and to make sure that all customers are satisfied, we offer replacement items for any of the following reasons:
The product itself is flawed. The quality of the printing is poor. Final product is materially different than the design presented on our website. The following information of product is not the same as the order: type, size, color, printing content.
HOW DO I RETURN ITEMS?
A:If customer would like to return the item we only accept return of items if they meet all of following conditions:
Within 30 days of receipt of your shipment In original condition Unwashed and Unworn In the original packaging
After contacting our supports and receive our response, please do exactly following instructions:
Pack all the returned items, along with a print off of your confirmation of purchase email. Go to local post office, or another courier, to ship the package to address mention in the email.
Please provide us the tracking number from post office or couriers
You will receive an email as soon as we received your items. We will also send you another email to notify you if we approve or reject to refund in your case.
7364 Reading Rd 2nd Fl-Ste 109, Cincinnati, OH 45237, USA
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5-10 business days of receipt of cancellation request.
We operate on a print-on-demand service, which means your t-shirts will be freshly printed after you order from us. To be eligible for a refund/replacement, please make sure that:
The product was received in the last 30 days. The product has the problems we describe above.
Since your order is custom printed just for you, we are not responsible for refunds or exchanges due to incorrect fit or preference issues . Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart in each product page. Please make sure you refer to it first for the best fit.