What is the currency for all items?
All prices listed on our website are in US Dollars.
Do you offer international shipping?
Yes we do.
What are your shipping methods?
We use DHL, USPS, UPS to ship all orders.
Tax: We don’t have tax nexus in the Rest of World.
How do I contact you?
Please email us at sales@tomphamdesigns.com
How do I track my order?
- Click “Track Your Order” at the top of Tom Pham Designs page
- Enter your tracking number to check the order status
Where is my item?
You can view the status of your order by accessing the tracking details link in your shipping confirmation email (you will receive this when your product ships). In addition, you can simply enter your order # in the ‘track packages’ link listed in the support section of our website.
What methods of payment do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, American Express and Discover. We also accept PayPal.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5-10 business days of receipt of cancellation request.
In case the credit has not been posted to your account yet, please contact the card-issuing bank for further assistance.
If you haven’t received a refund yet, contact your credit card company, it may take some time before your refund is officially posted.
How much does it cost to ship to my country?
Pricing will depend on the country in which you reside and the number of items that you are purchasing. Exact pricing can be found by clicking “Buy now” and entering in your address before completing the checkout process.
I need my order fast, do you guys provide expedited shipping?
Unfortunately, we do not offer expedited shipping.
Why has the tracking status not been updated?
Tracking information may not update immediately in some cases especially with registered airmail shipments. However, please rest assured your item is on its way.
Here are some reasons why tracking information may not be available:
– There may be delays between the scanning events and the website’s updates.
– Once we have shipped the item, the tracking status will take a few days to be updated by the shipping carrier. Therefore, please hold on for a few more days and try again later.
– The package may not be scanned until it reaches the regional hub near the destination.
– There may not be any updates available when the package is in transit between the origin and the destination country. The tracking information should pick up again once your packages reach your local country.
If your tracking status has not been updated for over 7 days, please contact us through our Customer Service email: sales@tomphamdesigns.com immediately and we will offer you further assistance.
When will I get my tracking number?
Once the order has been processed, a tracking number usually takes 3-7 business days to be generated. Please take note to allow 3 to 7 business days for your tracking information to be updated.
I just noticed that I entered the wrong shipping address. What should I do?
Please contact us as soon as you find out that you have made an error. If we catch the issue before the item ships, then we can make the change. Otherwise, we will have to wait until the item is returned to us.
What happens if the item was “Returned to Sender”?
If your order has been listed as “undeliverable” and returned back to us, we will ship the package to you at no additional cost
What happens if my item is damaged?
If your item has any defects or errors on our part, we will replace the item at no additional cost. The damaged product does not need to be returned. If we are unable to replace the product due to inventory issues, we will refund you or send you a comparable item of your choice.
What happens if my item is damaged after washing?
We strongly recommend reading the washing instructions found on the packing slip of your product. Designs are meant to last after many correct washings. Designs are not meant to last after being mistreated. If you believe that your product is defective, please contact us.